Help Faqs

1.What is the service response speed standard?
      The service team will respond to conventional customer demands within a short time, and complex demands will be responded and processed as soon as possible.
2.Can service settings be modified independently?
      Most personal service settings support independent modification by customers to adapt to personal experience habits.
3.What will lead to service authority restriction?
      Violation of service specifications, malicious operation and other irregular behaviors will lead to temporary or permanent service authority restriction.
4.Is the service content updated in real time?
      The core service content remains stable, and the auxiliary service content will be updated and optimized in real time according to experience needs.
5.How to confirm the completion of service processing?
      After the service processing is completed, the system will send a completion notice, and customers can also check the status independently through the personal center.